"RE: Mark Patey's seminar "Business: Beyond the Competetive Edge". ..."We have done all we know how to do to improve the quality of our products, and to make the atmosphere into which our customers come as pleasant as possible. For the most part, our competitors are doing the same thing. The only area in which we can truly distance ourselves from the competition is to increase the capacity of our employees to interface more appropriately and effectively with our customers. This training gave us the tools we were looking for." "
- Jerry Williams, New York